Toolsverse is dedicated to provide the best support to our customers. When you contact us you will deal with the people that developed the software and know it intimately.

Standard Support

What to expect

  • There is no additional cost associated with a standard support and we will provide it for the life of the product.
  • We will help you install and configure product.
  • We will provide and constantly update examples, videos and knowledge base.
  • You will be able to report bugs, request features and get status updates.

How it works

Support is provided by email and we guaranty timely and competent response to any question.

You will be surprised how good is our free support!

Free upgrade to the next version

You get the rights to all major and minor versions for one year, including free upgrades to the next major release within 12 months. After one year you will need either of the following in order to receive free upgrades:

  • Renew a licence
  • Subscribe to the premium support

Premium Support

Premium support is subscription based. You can request a quote by sending email to the

What to expect

  • We will help you create ETL and data integration scenarios.
  • You can get temporary fixes until a reported bug is patched in production.
  • Incident-based support.
  • Maintenance-based support.
  • Performance tuning.

How it works

Our support team will guide you through entire process of developing ETL and data integration scenarios.

We will provide examples, best practices and correct mistakes.

We will work with you until problem is solved.

Free upgrade to the next version

As long as you pay for the premium support you will receive all upgrades, including upgrades to the next major version.

Beta Program

Before we release next major version of the product we run a closed beta. Anybody with a valid evaluation or commercial license can participate in beta. For our beta customers we provide support at the premium level at no additional cost. In return beta participants require to submit bug reports and encouraged to comment on features and usability of the products. If you are interested in participation in the beta program, please send email to

Toolsverse ETL Framework is a powerful tool and the best way to use it is together with Data Explorer. The ETL engine which powers Toolsverse products includes XML-based language that allows the creation of complex data integration scenarios.